PAYMENTS/PROMOTIONS
What payment methods are accepted?
We accept all major debit/credit cards and Clearpay - please refer to Clearpay t&cs at the bottom of this page.
Stripe is used for card transactions and these use bank levels of security and encryption for your safety.
Can I use my Promo Code on sale items?
Unfortunately promo codes cannot be used on sale items. Promo codes can also not be used in conjunction with any other promo code
The item I bought is now in sale/promotion can I return and buy for a lower price?
We don't accept returns of this nature. Any orders returned to us and are then re-ordered will be cancelled. If your order is waiting to be shipped and goes into a sale price we cannot adjust the price either. If we find any orders have been returned and bought again in this manner we will cancel the order and all future orders will be cancelled
The item I bought is now in sale, can I have a refund for the difference?
We don't process refunds of this nature.
Can I return my order?
We can accept returns if you've changed your mind within 21 days of your order date. Please notify customer support at hello@punkhaus,co.uk in the first instance. Please note returns must be returned in their original packaging and unused. If an item shows signs of use then a refund will be issued in the form of store credit. Please note, any items returned will be liable for a £3.00 restocking fee.
If your order is for a framed print, due to the nature of these products, we do not accept returns. However, if your order arrives faulty or damaged, we will promptly replace it at no additional cost to you.
GENERAL
How do I get help with my order?
For assistance, please contact our Customer Support team via email hello@punkhaus.co.uk and we will aim to get back to you within 24 hours, during busier times this can extend up to 72 hours.
If you're getting touch about an order, please be sure to include your order number and the email address that you placed the order with.
You’ll find us online most of the day and when we’re not, we’ll still get back to you pretty sharpish.
Once your order is placed, please check all order details as you only have 30 minutes from placing your order to make any changes to order such as item/s ordered, address etc. Once your order has exceeded this time frame, it will have entered our production system and will not be able to be cancelled or amended.
Are the prints framed/do you offer a framing service?
Yes we offer a framed option in the choices available on the product pages. Our frames are crafted with the utmost care and precision, utilising mouldings made in Italy through classic, authentic finishing techniques. Each frame is constructed from real, high-quality wood and assembled by hand at our specialised framing facilities located in the US, UK, and EU.
Our frames are made from the finest wood and covered with 1.2mm acrylic to provide superior protection. The frame mouldings, sourced from Italy, are meticulously cut and pinned in-house by our expert framers, ensuring each piece is a masterpiece of craftsmanship. Additionally, all frames come ready to hang, making it easy to display your artwork immediately.
Are the prints metallic/do they come with neon letters?
All prints are a digitally printed and as such are not metallic.
The letters on the neon tube prints are also a digital print - these aren't a 3d neon sign.
How big is an A4/A5 etc. print?
Please refer to our size chart here for print dimensions
Do you offer wholesale/trade or custom prints for projects?
We don’t offer wholesale but we can offer custom designs for various businesses and projects. Please get in touch and we can discuss your project with you.
Can I resell your items?
All items cannot be resold in any form without express written consent by Punk Haus Ltd. This includes standalone websites, eBay, Depop, Etsy, Social Media Marketplaces etc. and also retail shops. We will pursue legal action if any business/individual that is reported to us reselling any Punk Haus item without express written consent. If we find any other business or retailer is selling items bought from Punk Haus we will also initiate immediate legal proceedings. Any replication/duplication of any print design/s and sales of said items will also be liable for immediate legal action. If we find that an individual / business is reselling any Punk Haus products this waives our returns policy and no items will be able to be authorised to be refunded
I've received a gift card/eVoucher prize, can I use a discount code alongside this?
Unfortunately not, our system automatically cancels orders when a discount code is used against these
Clearpay
1. What is Clearpay?
OMNI: Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly. The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority. INSTORE: Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly. The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority. ONLINE: Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly. The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority.
2. How do I use Clearpay?
OMNI: Clearpay can be used online and instore. To transact online, just shop on Merchant Site and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex). If you’ve used Clearpay before, just log in to your Clearpay account. Then complete your order! To use Clearpay instore, simply download the Clearpay mobile app, set up the Clearpay Card, and use the Clearpay Card with Apple Pay or Google Pay to make a contactless payment at check out. You will repay us the amount in 4 instalments. INSTORE: Clearpay can be used instore. To use Clearpay instore, simply download the Clearpay mobile app, set up the Clearpay Card, and use the Clearpay Card with Apple Pay or Google Pay to make a contactless payment at check out! You will repay us the amount in 4 instalments. ONLINE: Just shop on Merchant Site and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex). If you've used Clearpay before, just log in to your Clearpay account. Then complete your order!
3. Where can I use Clearpay? OMNI: Take a look at the Clearpay Shop Directory to check out our amazing partners where you can use Clearpay. INSTORE: Take a look at the Clearpay Shop Directory to check out our amazing partners where you can use Clearpay. ONLINE: Take a look at the Clearpay Shop Directory to check out our amazing partners where you can use Clearpay.
4. Who can use Clearpay? OMNI: Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address. Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account. Other eligibility criteria apply. See Clearpay Terms of Service for further details. INSTORE: Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address. Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account. Other eligibility criteria apply. See Clearpay Terms of Service for further details. ONLINE: Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address. Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account. Other eligibility criteria apply. See Clearpay Terms of Service for further details.
5. How does the Clearpay payment schedule work? OMNI: Clearpay will split the total value of your order into 4 instalments payable every fortnight. When transacting online the exact amounts and dates will be displayed for you to agree to before you confirm your purchase. For instore purchases you will receive your payment summary once you have successfully transacted. If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly. You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date. INSTORE: Clearpay will split the total value of your order into 4 instalments payable every fortnight. You will receive your payment summary once you have successfully transacted. If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly. You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date. ONLINE: Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase. If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly. You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
6. What if I can't pay a Clearpay instalment? OMNI: If you cannot make a payment, please contact Clearpay here. As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay. Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less. Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details. INSTORE: If you cannot make a payment, please contact Clearpay here. As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay. Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less. Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details. ONLINE: If you cannot make a payment, please contact Clearpay here. As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay. Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less. Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.
7. When will my items be delivered if I use Clearpay? OMNI: Clearpay orders are delivered within our standard delivery timeframes like any order from Punk Haus UK Ltd. ONLINE: Clearpay orders are delivered within our standard delivery timeframes like any order from Punk Haus UK Ltd.
8. Is there a limit to how much I can spend on a single Clearpay transaction? OMNI: Yes, your order value including shipping must be between £10 and £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history. INSTORE: Yes, your order value including shipping must be between £10 and £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history. ONLINE: Yes, your order value including shipping must be between £10 and £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.
9. Can I use another form of payment with Clearpay? OMNI: Yes, you may also use a gift card, cash, or a promotional code with Clearpay to pay for your purchase. INSTORE: Yes, you may also use a gift card, cash, or a promotional code with Clearpay to pay for your purchase. ONLINE: Yes, you may also use a gift card, cash, or a promotional code with Clearpay to pay for your purchase.
10. How do I return or exchange an item purchased with Clearpay? OMNI: Clearpay purchases follow the Punk Haus UK Ltds standard return policy for both instore and online transactions. Check with the Punk Haus UK Ltds return policy to make sure your purchase is eligible for return. Please note, refunds for Clearpay purchases will be refunded from Punk Haus UK Ltd to Clearpay. We cannot provide an exchange or cash refund. When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay. You can view the details by logging in to your Clearpay account. For more information on refunds, please visit Clearpay’s FAQ page. INSTORE: Clearpay purchases follow the retailer's standard return policy for both instore transactions. Check with the retailer’s return policy to make sure your purchase is eligible for return. Please note, refunds for Clearpay purchases will be refunded from Punk Haus UK Ltd to Clearpay. We cannot provide an exchange or cash refund. When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay. You can view the details by logging in to your Clearpay account. For more information on refunds, please visit Clearpay’s FAQ page. ONLINE: Items purchased with Clearpay follow our standard return process. Please note, refunds for Clearpay purchases will be refunded from Merchant Site to Clearpay. We cannot provide an exchange or cash refund. When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay. You can view the details by logging in to your Clearpay account.
11. Where can I find out more about Clearpay? OMNI: Visit the Clearpay website here for a comprehensive list of FAQs, Clearpay Terms of Service here, and Privacy Policy here. INSTORE: Visit the Clearpay website here for a comprehensive list of FAQs, Clearpay Terms of Service here, and Privacy Policy here. ONLINE: Visit the Clearpay website here for a comprehensive list of FAQs, Clearpay Terms of Service here, and Privacy Policy here.